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FAQ

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Q1. Are you a manufacturer?

Answer: Yes, we have our own factory and lab.


Q2. Do you have CE,ISO,SGS Certificate.

Answer: Yes, we have these certificates for some products.


Q3. What information should I let you know if I want to get a quotation?

Answer: Item Name,Size,Initial Quality you require 


Q4. How to make the payment?

Answer: T/T are highly recommended, Western Union, Money Gram and Paypal as well.


Q5. When will you deliver the goods?

Answer: For sample, in about 3 working days.

For orders, 20FCL: 20Days,  40FCL:25Days.


Q6. How will you deliver the goods?

Answer: We have strong cooperation with DHL, TNT, UPS, FEDEX For Samples and small order. For container products, we can do sea shipping door to door.


Q7. When will we receive the goods?

Answer: For samples, we will send by TNT/DHL/FEDEX/UPS express, usually it takes about 3-5 to your side.


Q8. What if we find your products unsatisfied?

Answer: We will send you a COA (Certificate of Analysis) to you first for you to confirm the quality, but if you find our products not confirm with the COA after you receive it, please show us your test result, we will refund you once we confirm that.

 
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